What happens if the fitting centre has a problem with my tyres?

Issues are infrequent, but we have procedures for each issue to ensure they are handled in a timely manner.

Most frequent issues and our responses

• If your tyres have not arrived, the centre gets in touch with us to see where the delay is. We put a hold on your appointment if there is a delivery delay.
• Incorrect tyres delivered - We will ship the correct tyres to you and reschedule your fitting at no charge.
• If a tyre is damaged in transit - We will replace the tyre at no cost.

What to do

If you notice an issue with your order while you are at the fitting centre, please call us. We will ensure the problem is resolved and we will stay involved until your tyres are fitted.