What happens if the fitting centre has a problem with my tyres?

Problems at the fitting centre

Issues are rare, but we have processes in place to handle them quickly if they occur.

Common issues and how we handle them

• Tyres not arrived — The centre contacts us and we track the delivery. If there is a delay, we rearrange your appointment.
• Wrong tyres delivered — We arrange the correct tyres to be sent and rebook your fitting at no extra cost.
• Damage during transit — We replace any damaged tyres immediately.

What to do

If you arrive at the fitting centre and there is any problem with your order, contact us straight away. We stay involved until the issue is fully resolved and your tyres are fitted correctly.