What if I have a complaint about a fitting centre?

Concerns regarding Fitting Centres

All complaints are taken seriously and we expect a lot from our fitting partners.

How to report an issue

Please reach out to us with your order number and a description of the problem. The more details, the easier it is for us to look into it.

What happens next

We address the issue with the fitting centre directly and try to fix the problem. For partners who repeatedly do not meet our expectations, we act up to and including removing them from our network.