What if I have a complaint about a fitting centre?

Complaints about fitting centres

We take every complaint seriously and hold our fitting partners to high standards.

How to report an issue

Contact us with your order number and a description of the issue. The more detail you provide, the more effectively we can investigate.

What happens next

We follow up directly with the fitting centre and work to resolve the issue. If a partner consistently fails to meet our standards, we take action, up to and including removal from our network.